Terms & Conditions

Payment

All transactions are handled using SSL in order to secure your payment , so all transactions are very safe.

Important Legal Notice

Warning: The information, techniques and exercises provided within these products are for educational purposes only. Do not use the techniques or exercises contained within some of these products whilst driving or operating machinery, or if you suffer from epilepsy, clinical depression or any other nervous or psychiatric condition. The information provided is not a substitute for proper medical advice. Please contact your doctor and consult with them if in any doubt.

Returns Policy - Products

Our returns policy is valid for 28 days from receipt of an item.

Our returns procedure

1. Returns authorisation

   Before returning any item please follow our returns authorisation procedure and email us in the first instance at jvplester@norwich-hypnotherapy.co.uk

   We will confirm authorisation of your return and then email you with details on how and where to send your return.

2. Packing the item

   Please ensure that you wrap the returned item securely and include the invoice along with your returns authorisation email. Usually the packaging in which the item was sent can be used for its return.

3. Replacement or refund

   We will ask you if you would like us to replace the item (provided it is still available) or a refund on your card.

   • Returning an unwanted item

     You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card once we have received and processed the item.

     * We will only refund delivery costs if the return is a result of our error.

     * We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

     Please follow our returns procedure as explained above.

   • Returning a Multibuy item

     Main or qualifying Multibuy items can be returned to us if they are incorrect, faulty or arrive in a damaged state. We are able to offer you a replacement for any qualifying Multibuy item. Due to the nature of these promotions we cannot offer you a refund for the main or qualifying item alone.

   • How we test returned items

     We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. This will not exceed £5.00 for DVDs, CDs and videos.

     We advise you to check any DVD, CD or video on a second machine. We will not refund postage for items found to be in good working order.

     We are not responsible for incompatibilities caused by DVD players that have been modified to disable regional encoding.

Data

When you place and order, all personal data provided to us will be used in accordance with data protection laws and our privacy policy.

Our Promise

We will use all reasonable care and skill in providing the products you order under this agreement. Any decision you make having received any of our products are your own and you remain wholly responsible for any decisions and actions you take.